Information Technology... SIMPLIFIED
Support
Support
Many of our existing customers are small to medium businesses, who find it uneconomical to finance their own IT department. Here at Jools IT, our clients often refer to us as their own ‘IT experts’. They don’t have to worry about holiday cover or whether their ‘One Man Band’ IT supplier is busy supporting another customer.

We pride ourselves on having a customer focused team, who promise to listen, are happy to answer your questions and will talk to you in plain English!!

We offer two types of support, ANNUAL COVER (essential for servers) - which is the most cost effective way of purchasing piece of mind and fast response. Cover can start from as little as 3 hours support per month. The other option is PAY AS YOU GO - no formal agreement, but a service aimed at occasional low IT support requirements.
 
On Site Support


A friendly, approachable plain speaking technician to help and support you within your premises.

Installing equipment
Wi-Fi networks
Switches
Controllers
Problem diagnosis and resolution
Cable infrastructure
Support agreements
Remote Support
 
 
Remote Support


Why wait for an engineer to turn up if the problem can be resolved remotely. Our engineers are committed to resolving problems as quickly and efficiently as possible, so if it can be fixed remotely then we will.

We can also monitor your mission critical equipment such as servers. Our specialised software constantly checks critical functions making us aware of any problems before they manifest themselves to users.
Remote access of desktop PC’s for problem solving
Maintenance of server/infrastructure
User administration - such as creating email accounts
Regular preventative maintenance, covering software, network and operating systems
Server monitoring - using our controlled monitoring system
Support agreements
Contact Details
Telephone: 01264 723690
Fax: 01264 336018
Email:
info@joolsuk.co.uk
Jools UK 2017

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Jools UK Ltd
Unit C2, Hunting Gate, East Portway Industrial Estate, Andover, Hants, SP10 3SJ
T: 01264 723690  |  E: info@joolsuk.co.uk